In the wake of the unprecedented jobs crisis brought about by the COVID-19 pandemic, a new trend has emerged in the U.S. labor market. A record number of Americans, many with years of tenure on their jobs are saying, ‘I Quit!’. In 2021, 1 in 4 Americans voluntarily left their jobs and as a new national survey shows 55% of working Americans are planning to look for a new job, that number is expected to grow. Known as the Great Resignation, this trend is hitting some industries particularly hard and has significantly disrupted business for companies --- big and small --- across the U.S.
Even inside of these trends, another story has emerged. Some companies not only held on to their people, they grew their reputations for being great places to work and simultaneously grew their bottom lines. As leaders, we can use the lessons learned from both impacted and inspiring firms to help our organizations retain our best employees.
Helping Them Stick in the Time of ‘I Quit’ will help workshop participants to be able to identify and sure-up any potential challenges in their companies that could lead to a mass exodus. Participants will also be empowered with tools they can use in the moment to prevent a knee-jerk ‘I Quit’ reaction themselves --- as well as being able to share these tools with their teams. At the end of the workshop, participants will be empowered to create a workplace where people don’t just survive, they thrive!
• Learners will be able to identify any potential challenges in their workplace culture that could trigger an exodus
• Learners will be able to sure-up any potential challenges by growing an inspiring workplace culture
• Learners will learn and practice self-regulation tools and personal resilience tactics to empower themselves should they have an urge to voluntarily resign
• Learners will learn how to teach self-regulation and resilience tactics to their teams
No matter our industry, role or job function, we all have customers — people who rely on us for a good, service, product or an idea that they need and we provide. Whether our customer is internal or external, effective customer service is a critical component of our success at work and in business.
This workshop addresses how staff can more effectively provide quality customer service by identifying our internal and external customers and ways to better support them. We’ll also discuss strategies to use diplomacy to ensure professional service to challenging and/or aggressive clients. Finally, participants will learn how to effectively use humor, tone of voice and empathy in providing quality customer service that helps companies, organizations and people thrive.
Resume Writing Workshop will be held on Tuesdays at 8:30 am. Resume classes are open to anyone who is seeking employment and is interested in creating or improving their resume. OhioMeansJobs|Fulton staff will be on hand to train and guide participants on building resumes unique to each individual’s situation. Participants will have access to computers in the OhioMeansJobs|Fulton Computer lab to create their resume and will leave the training with a completed resume. Limited seating is available for this classes, and reservations are required.